What should I do if my card payment has failed?

If your payment has failed, please check the following:

Please make sure you have paid with Visa, MasterCard, Maestro (debit card) or American Express.


When making payment on GINYL, you must have an activated 3-D Secure Code. Please contact your bank to confirm whether your card has been authorized with 3-D Secure Authentication.

If you have a VISA card, click here to learn about 3-D Secure for VISA.

If you have a MasterCard, click here to learn about the MasterCard Secure Code

If your card has expired or your payment has exceeded your card’s limit, please contact your card issuer.

If you got an error notice on the checkout page, please check your card information and try to pay again. If this doesn’t work, you can try using another card or another browser

Please, mind that only logged in users can submit questions