Warranty, Return & Refund

What should I do my parcel partially missing?

Provide order number to GINYL, you can claim partial refund or a resend item after GINYL verify your statement.

How to apply refund?

Sign in GINYL and go to Account Center, there a refund button next to a specific order. Click and submit it, GINYL Teams will verify your application. If it gets approved, order will automatically go to refund process and money will return to you in ...

When money will give back after order cancellation?

It depends. It would take 2 days to PayPal account and 3-20 business days your local bank account. It varies from different countries and different banks. GINYL promises we will verify every application as soon as possible and provides necessary help...

Why is the refund lower than I expected?

Please go to your order details page on our website to find out whether you have applied for a full or partial refund. Please note that the following costs cannot be refunded: 1. Currency conversion fees charged by your credit card issuer. 2. Credit ...

I have not received my refund on my credit card yet. What can I do?

If you paid with a credit card, the money will be refunded to your card. It usually takes around 3-15 business days for the money to arrive. If the refund process is marked "complete" but it looks like you did not get your money back yet, please check...

Please, mind that only logged in users can submit questions