Shipping, Customs & Taxes

How to check available delivery countries and areas?

GINYL delivers orders to almost every corner in the world, except few restrict countries or districts temporarily due to conflict/war. Click here to check delivery area available.

How long it would take from purchase to delivery?

The estimated arrival time includes warehouse processing and carrier transportation. Normally, standard shipping such as air mail post by China Post, Netherlands Airmail, Singapore Post, EU Packet and e-Packet would take 10-20 business days for Intercontinental...

How to track order status?

Log in GINYL, go to account center, tracking info will be updated and shown there. Or you can go to 17Track to track the latest info with tracking number which we sent to your email when parcel shipped out. On condition you are unable to access both, ...

Does the price include VAT?

All products on GINYL global and local sites(EN, JP, ES, PO, DE, RU, etc.) are selling VAT excluded. Products in local warehouse sell at same price as in other countries

Would GINYL pay the customs?

In most cases, GINYL will not pay customs. Duties and taxes are typically not included in the price of the item, and might not be included in the overall shipping costs. You may be charged customs duties and taxes in some cases. GINYL will provide necessary...

I have not received my parcel. What can I do?

Go to My Account, track order latest status. If no tracking info display, it may be because the shipping company needs 3 to 7 days to update the shipping status. In cases order status is not updated over 15 business days(7 days for expedite types), you...

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