Payment, Coupon & Discount

Why cannot I place order due to security reasons?

This may happens when you tried to pay with credit card. You order cannot be successfully placed due to a potential security risk. Please double check if any unusual behavior has occurred for this order and then try to place the order again. In some ...

I got an error message during the payment process. What should I do?

During big sales, we’re processing a large amount of payments at the same time. Some online payment providers may experience an overload and temporarily take their service offline. We suggest that you use another payment method to place your order or...

I’ve already paid for my order, why does the order status still say: Awaiting Payment?

Because we are processing a lot of payments at the same time, it might take a while before the order status is updated.Please wait and check the order status later.

What should I do if my card payment has failed?

If your payment has failed, please check the following: Please make sure you have paid with Visa, MasterCard, Maestro (debit card) or American Express.   When making payment on GINYL, you must have an activated 3-D Secure Code. Please contact your...

Why was the wrong amount deducted from my account?

Please note GINYL only charge user the value in order confirmation page and no extra money will be received. If extra money has been deducted from your account, it may due to: - exchange rate change - service fee or transaction fee charged by bank...

I cannot use a coupon or get discount. What can I do?

If you cannot get discount, please check below reasons: A limited amount of discounts are available. Distributed on a first come, first served basis, you may not get discount when it is out of stock. Check the deadline of discount. As we always have...

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