My reward points have not been added to my account. What can I do?

Your reward points are made up of Shopping points, Fan points and Bonus points. Membership status is based on the number of reward points you have accumulated over the last 12 months.

If the order points have not yet been rewarded to your account, then it may be due to one of the following factors:

Your points are only rewarded once your order has been completed. Check your order status.

Refunded or fraudulent orders will not receive points.

Shipping discounts, free gifts, deposits or pre-orders are not eligible to receive points.

Orders which are less than $2 USD are not valid to claim reward points.

Note: You can’t receive reward points for orders which were canceled due to security reasons

Please, mind that only logged in users can submit questions