I cannot find an order in my account

To check your order, please sign into My Account. If you can’t find your order in the list, please check whether:

You placed orders directly without logging in your GINYL account.

You created different accounts on GINYL.

 

Forgot your login ID? Please click the Chat Now to chat with our Customer Service Team, or contact us via email.

Please, mind that only logged in users can submit questions