FAQ

FAQ

 

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Shipping, Customs & Taxes
How to check available delivery countries and areas?
GINYL delivers orders to almost every corner in the world, except few restrict countries or districts temporarily due to conflict/war. Click here to check delivery area available.
How long it would take from purchase to delivery?
The estimated arrival time includes warehouse processing and carrier transportation. Normally, standard shipping such as air mail post by China Post, Netherlands Airmail, Singapore Post, EU Packet and e-Packet would take 10-20 business days for Intercontinental...
How to track order status?
There are many methods to track logistics status of your orders. A. Simply click "tracking" button from drop-down menu at upper right corner. Then just input tracking number. B. Log in GINYL, go to account center, tracking info will be updated and...
Does the price include VAT?
All products on GINYL global and local sites(EN, JP, ES, PO, DE, RU, etc.) are selling VAT excluded. Products in local warehouse sell at same price as in other countries
Would GINYL pay the customs?
In most cases, GINYL will not pay customs. Duties and taxes are typically not included in the price of the item, and might not be included in the overall shipping costs. You may be charged customs duties and taxes in some cases. GINYL will provide necessary...
I have not received my parcel. What can I do?
In most cases, international shipping costs 5 to 25 business days. For tracking order, go to My Account, track order latest status. If no tracking info display, it may be because the shipping company needs 3 to 7 days to update the shipping status. In...
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Warranty, Return & Refund
What should I do my parcel partially missing?
First we feel sorry for you. We try our best to reduce such incidence, every order would double check before sending. If it did happen, follow the steps below to solve it. A. Check the item you received with packing list. B. If the item did not match...
How to apply refund?
GINYL protects all customers' interest and rights since establishment. You have as long as 180 days for submiting a refund request. Please follow steps as shown below: A. Sign in your GINYL account and go to Account Center B. Locate to order tab, ...
When money will give back after order cancellation?
It depends. It would take 2 days to PayPal account and 3-20 business days your local bank account(Depend on your bank processing efficiency). It varies from different countries and different banks. GINYL promises we will verify every application as ...
Why is the refund lower than I expected?
Go to your order details page on our website to find out whether you have applied for a full or partial refund. Kindly noted that the following costs cannot be refunded: A. Currency conversion fees charged by your credit card issuer. B. Credit card...
I have not received my refund on my credit card yet. What can I do?
If you paid with a credit card, the money will be refunded to your card. It usually takes around 3-15 business days for the money to arrive. If the refund process is marked "complete" but it looks like you did not get your money back yet, please check...
Do I need to pay for exchange or return?
GINYL adopts a customer-centric return policy. For those items available for return & exchange, please follow guidelines below: A. In Store Exchanges. Alternatively, you can exchange the merchandise for another style or size at any of our exclusive...
Does customized item support return or refund?
Due to their special features, some of our items have to fulfil certain criteria to be returned: Swimwear: must include the hygiene sticker. Underwear: underwear items may not be exchanged or returned except for tops, bodysuits and vests from the...
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Orders & Account
What should I do products not same as description?
Such cases include wrong size, wrong color or received different items, follow the steps below to solve it. A. Check the item you received with packing list. B. If the item did not match the list, take the photo of both. C. Log in your account, ...
How do I set my shipping address?
Log in your GINYL account, set shipping address in My Account page. You can add multiple addresses on this page and select the preferred destination each time you place an order.
Can I change order details such as size, shipping etc.?
How do I cancel an order?
Before your order is shipped out, you can contact GINYL customer teams to request order cancellation.
I cannot find an order in my account
To check your order, please sign into My Account. If you can’t find your order in the list, please following steps below: A. You placed orders directly without logging in your GINYL account. B. You created different accounts on GINYL. C. You deleted...
How to delete my account and all data permanently?
We respect our customers, and protect their privacy more important than anything else. All your personal data are shielded by multiple firewalls. If you insist on deleting some data or account permanently. Follow the steps below: A. Log in your account...
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Payment, Coupon & Discount
Why cannot I place order due to security reasons?
This may happens when you tried to pay with credit card. You order cannot be successfully placed due to a potential security risk. Please double check if any unusual behavior has occurred for this order and then try to place the order again. In some ...
I got an error message during the payment process. What should I do?
During big sales, we’re processing a large amount of payments at the same time. Some online payment providers may experience an overload and temporarily take their service offline. We suggest that you use another payment method to place your order or...
I’ve already paid for my order, why does the order status still say: Awaiting Payment?
Because we are processing a lot of payments at the same time, it might take a while before the order status is updated.Please wait and check the order status later.
What should I do if my card payment has failed?
If your payment has failed, please check the following: Please make sure you have paid with Visa, MasterCard, Maestro (debit card) or American Express.   When making payment on GINYL, you must have an activated 3-D Secure Code. Please contact your...
Why was the wrong amount deducted from my account?
Please note GINYL only charge user the value in order confirmation page and no extra money will be received. If extra money has been deducted from your account, it may due to: A. exchange rate change B. service fee or transaction fee charged by ...
I cannot use a coupon or get discount. What can I do?
If you cannot get discount, please check below reasons: A. A limited amount of discounts are available. Distributed on a first come, first served basis, you may not get discount when it is out of stock. B. Check the deadline of discount. As we always...
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Membership
My reward points have not been added to my account. What can I do?
Your reward points are made up of Shopping points, Fan points and Bonus points. Membership status is based on the number of reward points you have accumulated over the last 12 months. If the order points have not yet been rewarded to your account, then...
What's the privilege for being a member of GINYL?
The GINYL Member Club has 4 levels—Silver, Gold, Platinum and Diamond. The level you are in determines the benefits & privileges you’re entitled to. All buyers are automatically assigned a membership level once they meet the minimum requirements...
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Feedbacks & Complaints
How do I change feedback?
Once you have submitted your feedback, you won’t be able to revise it. However, you are always welcome to add additional feedback.
Why is my feedback score wrong?
Your Feedback Score is the average of all Star Ratings you’ve received. If you’ve given feedback on more than one order within 10 days, this will only be counted once.
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Style & Design
How to style jeans?
1. Choose jeans most fitted you A. Try on a variety of fits to learn what works best for your body type. B. Mix things up with a variety of colors. C. Try different washes. D. Experiment with different lengths to create a variety of looks. 2...
How to create your own dress style?
1. Evaluate your closet. Go through what you already own and decide what you like. Pieces that you keep should have a fit that's flattering to your body, as well as an overall look that blends with your shape. Throw out or donate anything that fits ...
How many types of waistlines in fashion design?
These are top 10 waistlines most common seen in fashion design. 1. Natural waistline This refers to a waistline which rests on your natural waist – that is the narrowest part of your torso, between the rib cage and hips. If you have a small waist, ...
What is closure in clothing? How many types of them?
These are top 12 types of clothing closure most common seen in fashion design. 1. Snaps/Press Studs Closure Snaps are the easiest of all fasteners and are hence seen frequently in baby clothes. I cannot imagine a baby onesie without a snap on button...
What is dress silhouette? How many types of them?
A dress silhouette is what you see in a dress at one glance – the outline of the dress. When designers get around to make beautiful dresses especially wedding dresses, they have the silhouette in mind first and foremost. It is the most basic thing about...
What is neckline? How many types of necklines in fashion design?
1. Halter neckline A neckline formed by the dress straps that get linked behind the neck. 2. Square neckline A neckline with linear side edges forming two 90° rounded corners. If the corners are perfectly rights, it's called "court". 3. Jewel neckline...
How many types of sleeves in fashion design?
Shirt sleeve Long and soft sleeve closed on the wrist by a cuff with buttons. Bishop sleeve Long full set-in sleeve with fullness held at wrist by cuff. May be gathered also at cap. Bell sleeve A set-in sleeve that is smooth at the armhole and flared...
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Laundry & Care
How to wash chunky-knit clothes?
Chunky-knits should be reshaped and dried flat to maintain the original shape, which is why these garments are additionally labelled “Dry flat”.
How to wash linen garment?
Linen is a natural material and can easily get mis-shapen when wet. To restore the garment to its original shape, iron it with a hot steam iron. To keep its sheen, iron the garment on the reverse side
How to wash viscose garment?
Viscose is an artificial fiber from cellulose and can easily get mis-shapen when wet. To restore the garment easily to its original shape, iron it with a steam iron.
How to wash silk clothes?
Silk is a very delicate material and should be treated with care. Use a detergent for delicates when washing silk and do not stretch the garment while wet. A. Check the instructions on the garment’s fabric care label. The fabric care label tells you...
How to wash wool clothes?
Wool is a delicate natural fibre that’s very absorbent, so it can be prone to shrinking, becoming misshapen, or changing consistency if it is treated too roughly when washed. To keep your woollen garments looking and feeling good, follow these guidelines...
How to wash denim garment in right way?
We recommend caring all denim garment with hand wash. If you use a machine, follow steps below A. Set your washing machine to the gentle or delicate cycle. To keep your jeans looking the same way they did when you purchased them, wash the jeans on...
How to wash leather or suede clothes?
Leather and suede garments should be taken to a leather specialist for cleaning. They are difficult to clean, but it’s not impossible. Follow the care instructions, you can do it on your own. A. Use a suede brush. Brush the entire surface of your ...
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Products
Does the bra band ride up your back?
If yes, your bra is either too large or needs to be tightened. If it's still too loose after you've adjusted the band, it's time to go down a band size (and possibly up a cup).
Do your breasts spill over or bulge under the cup?
If yes, your cups are too small and you need to go up a cup size.
Do your bra straps slip and slide?
If you've adjusted your straps and they still fall off, either the band is too big or your bra has lost its elasticity. If you have sloped shoulders, opt for a racerback bra or a style with convertible straps.
Do your bra straps dig into your shoulders?
If so, try loosening the straps. If that doesn't solve the problem, it's likely the cups are too small and you need to go up a cup size.
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