FAQ

Vape Problem Solutions
  • Q:Vape tastes burnt?
  • Q:Vape leaking?
  • Q:My mod Screen won't turn on.
  • Q:How do I get contact with VAPTIO about warranty problems?
Shipment
  • Q:How long will it take for me to receive my package?

    A:

    1. The International shipping requires more complicated shipping procedures, such as the Customs administrations of the Parties, transit stations etc., it will probably take about 15-30days for your items to arrive at you, sometimes longer. Much appreciated for your understanding on this uncontrollable matter.

    2. USPS will take 3-7days to deliever the packages.

    Any question about the order status, shipping, warranty, please send an e-mail to support@vaptio.com directly.

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  • Q:How to track my package?

    A:

    1. In general, the package will be shipped by Netherlands International Mail, and you can track it by http://www.17track.net/en.

    2. If the order includes internal batteries, it will be shipped from our US warehouse, and you can track it by https://www.usps.com/welcome.htm.

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Order Cancel
  • Q:When can I cancel my online order?

    A:

    In general, your order will be shipped in 48hours after the payment,

    you can cancel the order before shipment and you have to inform us in 12hours by email:support@vaptio.com.

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  • Q:How to cancel my online order?

    A:

    Firstly please confirm that your order has not been shipped before cancelling the order by contacting with support@vaptio.com.

    If no, you can claim a refund through Paypal, we will get a dispute and process on time, the fund will be returned you by Paypal then.

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Warranty
  • Q:How long is the warranty?

    A:

    This limited warranty is limited to select Vaptio brand products, except for consumables and rebuildable products. And to the extent permitted by law, this limited warranty valid only from the date of purchase for a total period of 90 days.

    To the extent permitted by law, this limited warranty are exclusive and in lieu of all other warranties, remedies and conditions, whether oral, written , statutory, express or limited. Vaptio disclaims all statutory and implied warranties, including without limitation, warranties of merchantability and fitness for a particular purpose and warranties against hidden or latent defects.

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  • Q:How to contact you for warranty?

    A:

    Please contact our Customer Service by email at support@vaptio.com with a description of the problem and your order number. We may ask you for photos or videos that demonstrate the problem. Our Customer Service will assist you with warranty services. We will provide you with authorized return form for return or exchange. Please note that we will refuse any unauthorized returns. Customers are recommended to use shipping with tracking to ship products back to us. We will not be responsible for any damaged, stolen or lost packages in transit.

    We will assume the costs for sending back the repaired/replaced products to the customer located in the United States or Canada via USPS Priority Mail. The customer is responsible for international shipping costs if we are sending the products back to an address outside the United States.

    This warranty may be void as a result of any of the following conditions:

    – Customer cannot provide original receipt of purchase upon request

    – Merchandise failure or damage as a result of usage outside of recommended operating conditions

    – Merchandise failure or damage caused by improper use of water or other liquid

    – Merchandise failure or damage due to usage with non-Vaptio components.

    – Merchandise failure or damage caused by misuse, accident, abuse, contact in liquids, fire or other external cause

    – The product or parts have been modified in any way

    – The glass, case or battery is damaged or worn

    – The product is damaged in any way due to incorrect cleaning and maintenance.

    – The product is sold through an unauthorized reseller, including unauthorized internet resellers.

    This warranty does not cover personal items or consumable goods and attachments, including but not limited to: user manuals, packaging, accessories, atomizers, RBA, mouthpieces, cartridges, coil, lanyard and leather sheath.

    We do not guarantee that our parts and products are compatible with those of other manufacturers or suppliers.

    We reserve the right of final decision in all warranty claims. We may revise the content of this warranty at all times.

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